Goldbelt, Inc.

Senior Service Desk Technician – Shift Supervisor

Job Locations US-FL-Tampa
Information Technology
Position Type
Regular Full-Time


Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations. Specializing in local and enterprise-level incident response and forensic analysis, Hawk's personnel deliver threat analysis and reporting while implementing solutions based on mature planning and development practices.



We are looking for a Senior Service Desk Technician to oversee the current shift Local Site Help Desk activities which provides basic Tier I-2 support to end users on a variety of computers and associated networks issues.



Essential Job Functions:

  • Serves as an escalation point for local staff who respond to telephone calls, email and personnel requests for technical support, documents, track and monitor the problem to ensure a timely resolution
  • Enters information into ticket system and creates trouble reports for IT Support Technicians
  • Documents, tracks, and monitors the problem to ensure a timely resolution
  • Responsible for scheduling local staff tasks and ensuring service management process are followed by local team on shift
  • Ensures a smooth hand-off transition between shifts
  • Shift supervisors provide 24x7 coverage
  • Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
  • Plans and leads major technology assignments
  • Evaluates performance results and recommends major changes affecting short-term project growth and success
  • Functions as a technical expert across multiple project assignments
  • May supervise others


Necessary Skills and Knowledge:

  • Advanced knowledge of computer applications and functions
  • Excellent oral and written communication skills
  • Excellent customer service skills
  • Ability to troubleshoot complex technical issues
  • Ability to diagnose PC hardware/software problems and document solutions
  • Ability to perform in a detail-oriented environment with a high level of accuracy

Minimum Qualifications:


  • Bachelor degree in a STEM field
  • 5 - 10 years of related experience
  • Top Secret Personnel clearance with eligibility for access to SCI

Preferred Qualifications:

  • Operating System, Server, and Networking certifications are preferred


Pay and Benefits

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.


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