Under the direction of the Director of Tram Ops & Facilities Manager, is responsible for the supervision of all phases of tramway maintenance activity and the performance of journeyman level electrical and/or mechanical work.

• After considering internal and external factors on a daily basis, determines whether to proceed with the tramway operation; is constantly monitoring factors affecting the safe and efficient operation of the tramway cars and the control center.
• Responsible for ensuring that the lift is operational for public transport during scheduled hours, and that all required maintenance and work is performed by staff and/or contractors in accordance with state and local operational codes, ANSI B-77 code and manufacturer’s specifications.
• Ensures that maintenance personnel are available at all times during operation to the public of the tramway.
• Supervises the maintenance and repair work performed on the lift by subordinates and contractors, after troubleshooting and determining exactly what corrective work, methods, resources and budget are needed.
• Makes staff assignments; schedules staff work, takes into consideration ongoing operational needs, availability of staff, equipment, parts, etc.; checks quality of work performed, guides (and sometimes trains) work crew to project completion.
• Develops and maintains a preventative maintenance program and schedule for all tramway structures and systems; expedites all materials needed to do preventative maintenance or repairs.
• Manages and records the training of staff in standby operations, generator operations and rescue car lift evacuations; participates in emergency lift evacuation upon notification by the General Manager or Director of Tram Ops & Facilities Manager.

• Ensures that safety measures and equipment (i.e. harnesses, helmet, etc.) are taken/used at all times, especially when staff climb towers or ride on top of tram cars.
• Performs journey level electrical and/or mechanical work which includes troubleshooting, disassembling, repairing or rebuilding mechanical components or electrical systems; uses and supervises the use of tools per manufacturers’ instructions and specifications.
• Is authorized to close the tramway operations due to adverse weather or operational conditions.
• Is authorized to deny tramway access to any person who is considered not fit, competent or dangerous to himself, others or to equipment.
• Assumes responsibilities of Director of Tram Ops & Facilities Manager during his/her absences.
• Ensures that subordinates are trained (including in emergency rope evacuation), equipped and fit to perform their duties. Constantly emphasizes the importance of customer service; monitors staff’s provision of the same, correcting weaknesses or problems.  Must ensure that all timecards or pay sheets are reviewed, signed, and submitted in a timely manner.
• Periodically reviews the operator’s manual with each new and returning employee; records all training per the ANSI code. During operating hours, ensures the availability of at least one trained employee onsite to administer first aid.
• Expected to become familiar with all tram systems and normal operations. Performs basic trouble shooting of tram systems and records faults and bypasses per ANSI code.
• When necessary due to personnel understaffing, unexpected absences, or emergencies, may perform the duties of a Tram Operator or Tram Attendant; on call during the regular tram operating season and will assist the General Manager when needed.
• Enforces operational and safety rules; keeps General Manager informed at all times regarding a condition or occurrence that may adversely affect the safety of the operation; monitors that all signs in the ramp area, safety equipment and rope evacuation equipment are in place.
• Performs other incidental and related duties as required and assigned.

NECESSARY SKILLS AND KNOWLEDGE

• Extensive knowledge of the operation of aerial lift or tramway facilities, terminals and related equipment;
• Knowledge of common industry practices and considerations;
• Knowledge of maintenance and repair requirements; and applicable building, ANSI, OSHA and health codes.
• Ability to troubleshoot, disassemble, repair or rebuild systems and components of the facility and related equipment.
• Ability to make work assignments, check the completed work, and guide/train a maintenance crew in normal operating and crisis situations.
• Ability to function in a stressful environment.
• Ability to balance and prioritize operating needs and schedules with available time and skills of maintenance crew to get the job done efficiently and effectively.
• Ability to develop and maintain a preventative maintenance program/schedule and employee safety and emergency evacuation training program.
• Ability to make decisions on maintaining and repairing equipment, systems, and components.
• Ability to read and interpret tramway and lift blueprints, manuals, and warranty requirements.
• Ability to physically rope-evacuate passengers and self from cabin.
• Excellent communication and customer service skills.
• Ability to learn, understand and follow verbal and written instructions and directions.
• Ability to train staff in tram operations, emergency evacuation procedures, and basic customer service skills.
• Ability to learn, understand, and follow verbal and manual instructions, learn and function within ANSI codes.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Ability to work directly with the public, providing information and assistance on a daily basis.
• Ability/willingness to learn and pass on to passengers those areas of interest to visitors, such as local history, people, culture, geography, etc.

MINIMUM QUALIFICATIONS (education, experience, skills)

• Five (5) years of experience in aerial tramway and /or ski lift operations and maintenance; to include two (2) years’ work with electrical controls, hydraulics and wire-rope AND
• One (1) year Lead/supervisory experience, including scheduling and training subordinates in any environment.
• Current CPR/AED and first aid certificates.
• Current Rope access and/or Fall Protection certificate.

PREFERRED QUALIFICATIONS (education, experience, skills)

• Ten (10) years of experience in aerial tramway and/or ski lifts, gondola operations to include four (4) years’ work with electrical controls, hydraulics and wire rope.
• Five (5) years lead/supervisory maintenance experience, including scheduling and training subordinates in any environment.
• Current CPR/AED and first aid certificates.
• Current Rope access and or Fall Protection certificate.

WORKING CONDITIONS

Aerial tramway, lift and terminal environment (2000 ft. elevation); extreme heights and dangerous overhead work areas exposed to inclement weather conditions; extremely dangerous electrical and/or mechanical conditions and equipment.

Routine movement in/out of an aerial tramway cabin as part of an aerial tramway and lift operation at a 2000 ft. elevation; constant public interaction and communication; constant exposure to extreme heights; periodic exposure to dangerous equipment during emergency evacuations or power failures. 

During emergency evacuations or equipment failure, expected to assist management.  Must be able to hike trails to assist management in various emergencies (e.g., medical, missing persons, etc.)  Must be able to lift and/or move up to 100 lbs. of various tram equipment/supplies.  The Tram is a non-smoking facility with designated outside-smoking areas.