Global in service but local in approach, the Nisga'a Tek team is committed to high-quality service to honor those who defend us. Nisga'a Tek's work ensures mission assurance and execution for customers and warfighters.

Summary:

We are looking for a Personal Computer Technician to support the USSOCOM Enterprise Wide Training and Exercise Program, which provides support through four main lines of effort: Joint Training System implementation, Joint SOF HQ battle staff training, training readiness reporting, and support to Joint National Training Capability (JNTC) and Geographic Combatant Command (GCC) exercises. 

Essential Job Functions:

• Provide troubleshooting, repair, and maintenance to desktop computers, laptop computers, and computer peripherals.
• The contractor will also provide support for data migration, software updates, user accounts, and maintaining appropriate security protocols.
• Implement preventative maintenance routines to extend the lifespan and performance of personal computers.
• Recommend hardware and software upgrades.
• Create detailed reports and documentation as needed.

Necessary Skills and Knowledge:

• Proven experience as a PC technician or a similar role is preferred.
• Strong knowledge of personal computer hardware, software, and operating systems (Windows, macOS, Linux).
• Excellent troubleshooting and problem-solving skills.
• Customer-focused with outstanding communication and interpersonal skills.
• Ability to work independently and in a team.
• Proficient in Microsoft Office applications.
• Expert written and oral communication skills.

Minimum Qualifications:

• High School Diploma or GED
• 5 years of recent experience working as a PC Technician
• Experience in troubleshooting, repairing, and maintaining desktop, laptop PCs and peripherals (e.g., printers, KVM Switchbox, monitors)
• Experience in removing old equipment and performing data migration to new machines.
• Experience in maintaining inventory of installed software and software licenses.
• Experience in managing and maintaining inventory of user accounts.
• Experience in Special Security Office policies to execute SCIF security procedures (e.g., Open, Close).
• Current DoD Top Secret clearance with SCI eligibility

Preferred Qualifications:

• Bachelor's degree in a related field.
• A+ certification or other relevant technical certifications are a plus.