Nisga’a CIOPS is honored to provide services to those who are committed to our national defense, security, and mission. We consider it our duty to provide services that ensure mission assurance and execution to our customers. We provide a level of capabilities and services that instills confidence in those we support.

Summary:

We are looking for a Computer User Support Journeyman to support the United States Coast Guard (USCG) Information Technology (IT) contract. The IT department is responsible for supporting over 4500 users, including 42 Flag Officers, Senior Executives, and other VIP users. The Computer User Support Journeyman shall be responsible for resolving/correcting incident management tickets requiring field-touch labor support at the local site. Incident user assistance requests which cannot be resolved via assigned unit level resolution authority, shall be escalated to the appropriate service provider for advanced support.

Essential Job Functions:

• Utilize the primary USCG ticketing system to properly perform all field-touch IT Support Services.
• Shall keep end users informed by providing timely and accurate updates via the CG’s ticketing system on the status and progress of efforts resolving incidents and work orders. User assistance requests which cannot be resolved via touch-labor (Field Support) shall be escalated to the appropriate service provider for advanced support.
• Provide field-touch labor necessary to troubleshoot, reconfigure, and repair Local CG & Non-standard Networks, Virtual Private Networks, Public Announcing systems, and telecommunication equipment; including routers, switches and other applicable equipment and systems.
• Provide field-touch labor necessary to troubleshoot and repair off-network & networked printers, intercom systems.
• Provide field-touch labor necessary to troubleshoot, re-image, reconfigure, and repair standard CG Workstation images.
• Provide field-touch labor necessary to troubleshoot, reconfigure, and repair standard and non-standard software & hardware.
• Coordinate with external entities to facilitate warranty repairs on local equipment/systems when necessary.
• Provide field-touch labor necessary to troubleshoot, reconfigure, and repair network connections of Ethernet & fiber optics cables, including wall ports or switch ports, onsite switch & router configuration, & port-level security corrections as required.
• Contractor shall interface with vendors, commercial carriers, and Telephony Technicians regarding the troubleshooting and repair of communication lines and circuits.
• Contractors will hand carry equipment & escort personnel to and from controlled spaces required to troubleshoot, reconfigure, and repair, upgrades, and other field-touch labor tasks as needed.
• Troubleshoot, repair, move, install, and configure CG Cutter and shipyard network, telephony, equipment & cabling as applicable to support and relocate network, computers, IT, and telephony capabilities at new office trailer location as needed.

#CJ

Necessary Skills and Knowledge:

• Excellent interpersonal skills.
  
• Proven ability to multitask effectively and handle the fluctuating workload.
  
• Proficient at troubleshooting problems with common office equipment.
  
• Communicate effectively with end users in non-technical terms.
  
• Assist and/or coach junior-level team members with advanced technical issues.
  
• Work responsibly with or without direct supervision.
  
• Thorough working knowledge of Microsoft and other common operating systems and software applications.
  
• Shall be able to read, write, speak, and understand English.

Minimum Qualifications:

• Minimum 3 years experience
• Minimum IA Technical Level 2 (IAT2)
  
  • CCNA-Security
  • CySA+ **
  • GICSP
  • GSEC
  • Security+ CE
  • CND
  • SSCP
• Must have an ACTIVE Secret Clearance.

Preferred Qualifications:

• Bachelor's degree in an IT related field.
• Five (5) years of prior experience in a similar role.

Pay and Benefits

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.